Effective Date: [Insert Date]
Thank you for shopping with [Your Company Name]. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) under the following conditions.
1. Returns Eligibility
Items must be returned within 30 days of the purchase date.
Products must be unused, in original packaging, and in the same condition you received them.
Proof of purchase (receipt or order confirmation) is required for all returns.
2. Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable software or digital products
Perishable goods (e.g., food, flowers)
Customized or personalized items
3. Return Process
To initiate a return:
Contact our support team at returns@example.com with your order number.
You will receive return instructions and a shipping label (if applicable).
Pack the item securely and drop it off at your local shipping center.
4. Refunds
Once your return is received and inspected, we will notify you by email.
Approved returns will be refunded to your original method of payment within 7–10 business days.
Shipping fees are non-refundable.
5. Exchanges
If you received a defective or damaged item, we’re happy to replace it. Contact us within 7 days of receiving your order.
6. Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
First check your bank account again.
Then contact your credit card company or bank.
If you’ve done all of this and still have not received your refund, contact us at support@example.com.
Need help?
Contact us at:
Email: support@example.com
Phone: +1 (123) 456-7890
